Frequently asked questions


Shipping Information

Where do you ship to? Do you ship internationally?
We ship anywhere UPS does ground deliveries in the United States, Canada Mexico and the Caribbean. Customers in the Caribbean, please call us to place an order.

How much is shipping?
Shipping is calculated based on the destination zip or postal code.

Do you charge tax?
Yes, we are obliged to charge tax if delivery is in the state of California.

Who pays duty and import tax when you ship to Canada and Mexico?

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; EuroSpa Aromatics has no control over these charges, nor can we predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Can I get my package faster? Do you offer rush shipping?
No. Based on the nature of Eucalyptus oil, we can only ship via ground. If it ships via air, it is considered a hazardous item like nail polish.

Store Account & Subscriptions

How do I subscribe to a product?
Start browsing in our shop. Find your favorite ShowerMist or preferred size of Yoga Mat Cleaner with our subscription badge, and click on the “ADD SUBSCRIPTION” button.

Can I subscribe to a product that doesn’t have the subscribe badge?
No, you can only subscribe to products that are marked “subscription” that have the #alwaysbemisting subscribe badge. We will be adding additional products for subscription in our store in the future. If you’d like to subscribe to orders of Menthol Crystals, please have a look here.

When will my first subscription order ship?
Your first subscription order will ship as soon as the order is processed.

When will my next subscription order ship?
Your subsequent subscription order will ship when the renewal is processed. 2 oz ShowerMist and 16 oz Yoga Mat Cleaner renew every 2 months, 8 oz ShowerMist subscriptions renew every 3 months, and duo or twin packs renew every 4 months (so 2, 3 or 4 months after your first order). The only exception is 2 oz Yoga Mat Cleaner which renews every month.

How can I cancel my subscription? Can EuroSpa cancel my subscription for me?
To cancel a subscription, click “Cancel Subscription” from within your account dashboard. In the confirmation window, click “Cancel Subscription”. You'll receive an email notification when your subscription is cancelled.

I need to change my subscription shipping address. How do I do this?
To change the subscription shipping address, you’ll have to cancel the subscription and re-subscribe using different shipping details.

Can I adjust the frequency of my subscription?
Unfortuntely not. You’ll have to cancel and re-subscribe.

Can I re-subscribe?
Yes, absolutely!

Do I have to have an account to subscribe?
Yes, you’ll need to have a customer account in our store in order to subscribe. Having an account has its own benefits: you can securely save payment methods, shipping addresses, shopping carts, and order information, making for a faster checkout experience.

Can I skip this month’s or a month’s renewal?
No. If you want to skip a renewal, we’ll need to cancel your pending order after it’s placed. Please contact us if you want to do this and your order has already been placed. If you want to skip before the order has been placed, you’ll need to cancel your subscription.

Can I pause my subscription?
No. If you want to pause your subscription, you should cancel the subscription, and purchase the subscription product again in the future.

Can I buy a subscription with a gift card?
No. Gift cards can't be applied to subscription products.

Can I apply a discount to a subscription product?
Sorry, no. Discounts can’t be applied to subscriptions at this time.

I forgot my account password. Can you retrieve my password for me?
EuroSpa is unable to change your password for you, but after clicking the “Sign In” link, you can click “Forgot password?” to send yourself a password reset email. This link expires after 24 hours.

I want to change my account email address. How do I do this?
It isn't possible to change the email address associated with your account at this time. You can create a new account using your updated email address.

Can I save my PayPal account as a payment method?
No. You can only save credit card information and billing addresses.

Will orders made while I was logged out appear in my account?
No. Orders placed while logged out won’t appear in your account and orders dashboard.

Will orders made before I created an account appear in my account?
No. Orders placed before you created an account won’t appear in your account and orders dashboard.

Retail Customers

What is your purchase policy?
If you are not entirely satisfied with your purchase, we're here to help. Retail products can be returned within 30 days of the original purchase date.

What is your return policy?
Our products can be returned within 30 days of the original purchase of the product. Before you return a product, please make sure that the product was purchased in the last 30 days, the product is in its original packaging, and the product isn't used or damaged. Please contact us before you return the product and be sure to read our full purchase policy.

What information do you collect about me?
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Where else can I buy your products?
Our products are available at many spas across the US and in Canada. Please have a look at our “Where to Buy” page to see a full list of retailers.

Who do I talk to if I have a problem or question?
You can use the form on our Contact Us page or call us at 1-800-395-6478.

Spas & Wholesale Customers

How do I get a wholesale account?
You can apply online here for a wholesale account or call the office at 800-395-6478.

What are your payment terms?
Online wholesale accounts are credit card. Credit applications can be sent in for net 30 terms.

What is your return policy for wholesale buying?
Our products can be returned within 30 days of the original purchase of the product. Before you return a product, please make sure that the product was purchased in the last 30 days, the product is in its original packaging, and the product isn't used or damaged. Please contact us before you return the product and be sure to read our full purchase policy.

Do you have any minimums?
There are no minimums for wholesale customers. There are minimums to get free items which usually start around 24 items.

Is your shipping policy different for large orders?
There is no difference in shipping terms or rates for large orders.

Who do I talk to if I have a problem or question?
You can use the form on our Contact Us page or call us at 1-800-395-6478.

What oils can I use in the Mystifier?
The machines are designed specifically to pump EuroSpa Aromatics’ Eucalyptus Oil-based products. If oil is purchased from another vendor and used in the machine, it will void the warranty as we cannot guarantee their quality.

How do I get tech support for the Mystifier?
We have several tutorial videos on our tech support page specifically for the Mystifier. You can also get in touch with us using the form on our Contact Us page or call us at 1-800-395-6478.

Buying Gifts & Gift Options

How do I buy a gift in the shop?
When buying a gift for someone in our shop, simply add items to the cart as you normally would. You can also choose to purchase a gift box to place your gifts in. If you’d like your items to be wrapped, choose a gift box and add it to the cart. During the checkout process, check the YES box under “Is this order a gift?” to make sure we know to place your items in the gift box and wrap them. You can also let us know here who to address the gift to by adding their name under “Recipient’s Name”.

What types of gift boxes do you have?
Currently we have three different gift box options: 

  • A white chipboard box with green ribbon (9” x 4” x 4”)

  • A white chipboard box wrapped in silver wrapping paper and red ribbon (9” x 4” x 4”)

  • A kraft-paper pillow box (7” x 3.5” x 1.5”)

Can I get a gift receipt?
Yes! During checkout, select YES, PLEASE! Under “Include a gift receipt?” The gift receipt will allow your recipient to exchange their gift without seeing any pricing information.

How do I send them the gift from your shop?
Fill out your recipient’s information in the shipping section during checkout.

Can I do part gift order and also buy things for myself in the same order?
Sorry, the option to do part of your order as a gift isn’t available yet. The entire order must be a either be a gift or not a gift.

How many items can I fit in the gift boxes?
The larger gift boxes (with the green or red ribbon) can fit two 8 oz bottles and up to six 2 oz bottles. The smaller kraft-paper pillow box fits one 2 oz spray bottle only.

About EuroSpa Aromatics

Where are you located?
We’re located in Long Beach, California, USA.

How long have you been in business?
EuroSpa Aromatics has been in business since 1977.

Do you only offer Eucalyptus Oil products?
Yes. As there are so many oils in the world, we wanted to focus on one to provide the best quality and the best service possible.

How do I know your quality is as good as you say it is?  
Chemical composition of Eucalyptus oil is certified to meet quality specifications of 80/85 Eucalyptus Oil.  Each container of our Eucalyptus Oil has a 5 digit batch code printed on the label.  When given that batch code, we can supply a Certificate of Analysis documenting the quality and purity of our oil.

What exactly is Suprema Grade?  
Suprema Grade is a purity grade established by EuroSpa Aromatics in 1977 designating the strongest grade of Eucalyptus Oil.

Where are your products made?  
Our products are all made at our plant in Long Beach, California, USA.  We use oils procured from around the world depending on quality, availability, and price.  Each new batch of oil is certified to meet international standards of quality before being accepted into our production process.

About Our Eucalyptus Oil ShowerMist - Safety and Best Use Practices

How do I use the ShowerMist?  
In the home, gym or spa shower, simply turn on the hot water until steam begins to billow.  Then spray 1-5 sprays (depending on your personal preference) into the steam cloud away from eyes, adjust temperature and enjoy!

Can I use the ShowerMist anywhere else or for anything else?  
Yes, there are a multiplicity of uses for ShowerMist.  It can be used to freshen walk-in closets, room or car air conditioning units, eliminate pet odors in litter boxes or bedding, deodorize public restrooms, or just a general “pick me up” by spraying into a tissue and inhaling.

Can I diffuse the ShowerMist in my diffuser?  
Yes, place a few drops in the water in diffuser and enjoy!

What are the ingredients of the ShowerMist?  
100% Pure Oil.  100% Eucalyptus Oil is just that, 100% Pure Eucalyptus Oil, no fillers or diluents. The Citrus-Infused ShowerMist is Eucalyptus Oil infused with a citrus distillate that is a mixture of pure citrus oils.  The Lavender-Infused ShowerMist is Eucalyptus Oil infused with 40/42 Lavender.  The Mint-Infused ShowerMist is Eucalyptus Oil infused with natural Peppermint Oil.  The Menthol-Infused ShowerMist is Eucalyptus Oil infused with natural Menthol.  No synthetics, petro-chemicals or anything not plant-based are ever used in ShowerMist.

Is Eucalyptus Oil safe to use around kids and pets?  
As with any plant oil, care should be taken to ensure there are no skin sensitivities, allergies or any other reactions to ShowerMist by either children or pets.  If any redness or irritation occurs, immediately discontinue use.

Is Eucalyptus Oil safe to use when I’m pregnant?  
According to noted hospital doctor and medical writer Dr. Noreen Kassem, Eucalyptus Oil is safe for use during pregnancy.  However, as with any supplement, herb or medication, always consult with your health care provider prior to using eucalyptus oil during pregnancy.

Is the ShowerMist safe to bring on planes when I travel?  
Yes.  This is the reason we provide a 2 oz spray bottle of ShowerMist.  This is well below the threshold of liquids established by TSA and is suitable for air travel both domestically and internationally.

About Our Eucalyptus and Lavender-Infused Yoga Mat Cleaner

What are the ingredients in the Yoga Mat Cleaner?  
Yoga Mat Cleaner is a blend of proprietary enzymes, biosurfactants, 40/42 Lavender and 80/85 Eucalyptus Oil.

Can I use the Yoga Mat Cleaner on anything else?  
Yes, it is an effective cleaner and deodorizer for basically any surface including shoes, athletic gear and exercise equipment.  It is also an excellent pre-wash cleaner for a wide variety of stains on most all types of fabric.  Always test in an inconspicuous area first to ensure color fastness.

Is the Yoga Mat Cleaner safe to use around kids and pets?
Yes but, as with any other cleaning product, care should be taken to avoid eye contact.  Incidental skin contact should not present any problems.

Will the Yoga Mat Cleaner change the color of my yoga mat?
No, it is designed to remove makeup, perspiration, mascara and general “dirt” and restore the surface of the mat to a like new condition without any change in color.

Will the Yoga Mat Cleaner affect the surface of my yoga mat?
The only way Yoga Mat Cleaner affects the mat surface is to restore it to a like new condition; clean and odor free!

About Our Menthol Crystals

What are the Menthol Crystals made from?  How are Menthol Crystals made?
EuroSpa’s Menthol Crystals are 100% natural from mint leaves without any synthetic components. Menthol naturally occurs in the leaves of peppermint, cornmint & other mint oils.  Menthol is extracted from leaves and distilled. It is a waxy crystalline substance that melts quite readily above 100 degrees F.

How should I use the Menthol Crystals at home?  
Menthol Crystals can be used in a candle warmer, sprinkled in a musty clothing drawer (avoid direct contact with clothing), a FEW crystals sprinkled in a hot bath (be careful to not overdo!), or simply open our decorative jar and set on a bathroom counter top to pleasantly infuse the room with the benefits of natural Menthol.

How should Menthol Crystals be used in the spa?
They should be used, primarily, in the sauna and sprinkled between the wood slats.  They can also be placed in a metal container and set on hot rocks to melt and infuse the sauna.  Care should be taken to never allow the Menthol Crystals to come in direct contact with a heat source as the crystals are combustible.

How much should I use?  
As with any aromatherapeutic substance, personal preference dictates the amount of Menthol Crystals to use.  Start with a small amount and add more if the aroma is not satisfactory.

Are Menthol Crystals safe to use around kids and pets?  
As with all plant-based oils, care should be taken when used around children.  While allergic reactions and sensitivities are rare, the parent should be cautious when first exposing children.  Pets generally find the aroma of Menthol Crystals to be offensive and avoid it but exercise care to not leave them where pets can easily come in contact with the crystals.

Are Menthol Crystals safe to use when I’m pregnant?
Menthol has not been noted to cause any problems with pregnant women.  However, as with any supplement, herb or medication, always consult with your healthcare provider prior to using during pregnancy.

Can I use Menthol Crystals anywhere else or for anything else?  
Yes, Menthol Crystals are great to help deodorize vacuum cleaners by simply sprinkling a few crystals in the carpet prior to vacuuming, they can be sprinkled in auto carpeting where they will slowly evaporate and disappear, and they can be sprinkled into trash bins to remove offensive odors.


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